Bright and vibrant Ankara fabric with an authentic African wax print.
Made from 100% cotton
Perfect for fashion, accessories, and home décor projects
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Shipping Policy
Shipping PolicyLast Updated: 1 September, 2024
1. General Information At Total Royal , we are committed to delivering your order promptly and efficiently. Please review our shipping policy below to understand our shipping processes, timeframes, and costs.
2. Processing Time
Orders are processed within 1-2 business days after payment confirmation.
Orders placed on weekends or holidays will be processed the next business day.
3. Shipping Rates & Delivery Estimates We offer the following shipping options:
a. Standard Shipping
Cost: [Flat rate/Free shipping on orders over £50]
Estimated Delivery Time: [2-3 business days]
b. Expedited Shipping
Cost: [Flat rate or calculated at checkout]
Estimated Delivery Time: [1-2 business days]
c. International Shipping
Cost: [Flat rate or calculated at checkout]
Estimated Delivery Time: [3-5 business days]
Note: International shipments may be subject to customs duties and taxes, which are the responsibility of the customer.
4. Shipping Restrictions
PO Box addresses may require an alternative shipping method.
5. Order Tracking Once your order is shipped, you will receive an email with the tracking information. You can track your order through our website or directly with the carrier.
6. Delays While we strive to meet all delivery times, there may be delays due to unforeseen circumstances (e.g., weather conditions, carrier delays). We will notify you promptly if there are any delays with your order.
7. Lost or Damaged Packages If your package is lost or arrives damaged, please contact us within [7 days] of the expected delivery date at [customer support email]. We will work with the carrier to resolve the issue as quickly as possible.
8. Returns & Exchanges For information about returns and exchanges, please refer to our [Return Policy link].
9. Contact Us If you have any questions or concerns about our shipping policy, please contact us at:
Email: [Your Customer Support Email]
Phone: [Your Customer Support Phone Number]
Thank you for shopping with Total Royal !
Refund Policy
Totol Royal Refund Policy
At Totol Royal, we strive to provide our customers with the highest quality fabrics, clothing, and textile products. If you are not completely satisfied with your purchase, we are here to help. Please review our refund policy below:
1. Eligibility for Refunds:
Timeframe: You can request a refund within 30 days of receiving your order.
Condition: Items must be unused, unwashed, and in the original condition that you received them. Products should also be in their original packaging, with all tags and labels attached.
Non-Returnable Items: Certain items are non-returnable, including:
Custom or personalized orders
Fabrics that have been cut, altered, or tailored to your specifications
Items marked as "Final Sale" or "Clearance"
2. Refund Process:
Requesting a Refund: To initiate a refund, please contact our customer service team at [customer service email] with your order number and the reason for the return. We will guide you through the process and provide a return shipping label if applicable.
Inspection: Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. We will notify you of the approval or rejection of your refund.
Refund Approval: If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
3. Shipping Costs:
Return Shipping: If the return is due to an error on our part (e.g., wrong or defective item), we will cover the return shipping costs. For other returns, the customer is responsible for return shipping costs.
Original Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund.
4. Exchanges:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at [customer service email] to arrange the exchange.
5. Refund Exceptions:
Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then, contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [customer service email].
6. Contact Information:
If you have any questions about our refund policy, please contact us at:
Email: [customer service email]
Phone: [customer service phone number]
Address: [Company Address]
Cancellation / Return / Exchange Policy
Totol Royal Cancellation, Return, and Exchange Policy
At Totol Royal, customer satisfaction is our top priority. We understand that sometimes, plans change or products may not meet expectations. Please review our policies below for cancellations, returns, and exchanges.
1. Order Cancellation:
Before Shipment: You may cancel your order within 24 hours of placing it without any penalty. To cancel, please contact us immediately at [customer service email or phone number].
After Shipment: If your order has already been shipped, cancellation is not possible. However, you may return the item following our return policy below.
2. Return Policy:
Eligibility for Returns:
Items must be returned within 30 days of receipt.
Products must be unused, unwashed, and in their original condition with all tags and labels attached.
Items must be returned in the original packaging.
Non-Returnable Items:
Custom or personalized products.
Fabrics that have been cut, altered, or tailored to customer specifications.
Items marked as "Final Sale" or "Clearance."
Return Process:
To initiate a return, contact us at [customer service email] with your order number and reason for the return.
Once your return is approved, we will provide instructions on how to send back the item, including a return shipping label if applicable.
After receiving and inspecting the returned item, we will notify you of the status of your refund.
Return Shipping Costs:
If the return is due to our error (e.g., wrong or defective item), we will cover the return shipping costs.
For other returns, the customer is responsible for return shipping costs.
Original shipping costs are non-refundable.
3. Exchange Policy:
Eligibility for Exchanges:
Exchanges are allowed for defective or damaged items only.
If you need to exchange an item, contact us at [customer service email] within 30 days of receiving your order.
The item must be unused, unwashed, and in the same condition that you received it.
Exchange Process:
Contact us with your order number and details about the defect or damage.
We will provide instructions for returning the item and send you a replacement upon receiving the defective or damaged item.
If the replacement item is out of stock, we will offer a refund or allow you to choose an alternative item of equal value.
4. Refund Policy:
Refund Approval: Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
Processing Time: If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.
Late or Missing Refunds:
If you haven’t received your refund after 10 business days, first check with your bank or credit card company.
If you’ve done this and still haven’t received your refund, please contact us at [customer service email].
5. How to Contact Us:
If you have any questions or need assistance with a cancellation, return, or exchange, please reach out to us:
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