Cancellation/Return/Exchange Policy

At Afro Bits, we aim to ensure that your shopping experience is seamless and satisfying. Please review our policies below regarding order cancellations, returns, and exchanges.

Order Cancellation:

• You may cancel your order within 24 hours of placing it for a full refund.
• After 24 hours, cancellations may not be possible if the order has already been processed or shipped.
• To cancel your order, please contact our customer service team at [insert contact information] with your order details.

Returns:

• We accept returns within 30 calendar days from the date of delivery.
• Items must be in their original, unused condition and in their original packaging to qualify for a return.
• Certain items, such as perishable goods, custom-made products, and gift cards, are not eligible for return.

Return Process:

• To initiate a return, contact us at [insert contact information] to obtain a Return Merchandise Authorization (RMA) number.
• Include the RMA number with your return shipment. Customers are responsible for return shipping costs unless the return is due to our error.

Refunds:

• Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
• Approved refunds will be processed and credited to your original payment method within 7-10 business days.
• Shipping costs are non-refundable, and return shipping costs will be deducted from your refund unless the return is due to an error on our part.

Exchanges:

• We only replace items if they are defective or damaged.
• If you need to exchange an item for the same product, please contact us at [insert contact information].
• Exchanges are subject to product availability. If the requested item is not available, we will offer a refund or store credit.

Late or Missing Refunds:

• If you haven't received your refund, please first check your bank account or contact your credit card company, as processing times may vary.
• If you have done this and still have not received your refund, please contact us at [insert contact information].

Non-Returnable/Non-Exchangeable Items:

• Certain items cannot be returned or exchanged, including perishable goods, custom-made products, and items purchased on sale or with a discount code.

Changes to the Policy:

• Afro Bits reserves the right to update or modify this Cancellation/Return/Exchange Policy at any time. Changes will be posted on this page, so please review it periodically for updates.

For any questions or assistance, please reach out to us at afrobitsent@gmail.com. We are here to help!